Refund & Return Policy

Last Updated: 11/20/2025

This Refund & Return Policy (“Policy”) applies to all purchases made through our website. By placing an order, you agree to the terms outlined below.

1. All Sales Are Final for Handmade Items

1.1 Handmade Products

Because our budgeting envelopes and accessories are custom-made or produced in small batches, all sales are final. We do not accept returns or provide refunds for change of mind, incorrect selection, or buyer’s remorse.

1.2 Personalized/Custom Orders

Customized items (including personalized text, colors, or special requests) are non-refundable and non-returnable under all circumstances except in cases of defects or errors on our part.

2. Incorrect, Defective, or Damaged Items

2.1 Eligibility

If your order arrives damaged, defective, or incorrect, you may be eligible for a replacement or store credit.

2.2 Requirements for Claims

To submit a claim, you must contact us within [7 days] of delivery and provide:

• Your order number

• A description of the issue

• Clear photos of the product and packaging

2.3 Resolution Options

Upon approval of your claim, we may offer:

• A replacement item

• Store credit

• Partial refund (in limited cases)

Refunds are issued only for orders with confirmed defects or errors on our part.

3. Return Shipping (If Applicable)

3.1 Return Authorization Required

No item may be returned without our written approval. Unauthorized returns will not be accepted.

3.2 Return Costs

If a return is authorized due to our error, we will cover return shipping.

If a return is approved in any other circumstance, the customer is responsible for all shipping costs.

3.3 Condition of Returned Items

Returned products must be unused, unopened, and in their original packaging. Items that show signs of use, wear, or damage will not be eligible for refund or replacement.

4. Lost or Stolen Packages

We do not issue refunds for packages lost or stolen after the carrier marks them as “Delivered.” Claims for such incidents must be made directly with the shipping carrier.

5. Processing of Approved Refunds

5.1 Refund Method

Refunds (when applicable) will be issued to the original payment method.

5.2 Processing Time

Please allow 3-7 business days for the refund to appear on your bank or credit card statement.

6. Exchanges

We do not offer exchanges except in cases where a product was incorrect, defective, or damaged upon arrival.

7. Contact Information

If you have questions or believe you qualify for a return, replacement, or refund, contact us:

Email: brighterlifedesignco@gmail.com

Business Hours: 9am-5pm